ACRTA uses a flag stop method for the bus to stop.  Simply stand by the curb of one of our bus routes and raise your hand to flag down the bus as it approaches.  Do not approach the bus until it has made a complete stop and the doors open.  If there are passengers alighting from the bus, stand back and allow them to clear the step well before you enter the bus.

Have your fare or pass ready before you get on the bus.  Drop your own fare into the fare box when boarding the bus or hand the bus operator your ticket so it may be punched for your fare.  You must have the exact fare.  Bus operators do not carry change.  You must also show your passenger ID card to the bus operator to obtain the reduced fare rate for elderly and disabled passengers.

All ACRTA buses have route signs located on the front of the bus and the passenger side of the bus.  The routes are color-coded on the bus signs to match the colors in the schedule for easier identification of the correct bus.  If you are not sure you are boarding the right bus, ask the operator.  Operators are willing and happy to answer your questions about ACRTA services.

As your bus approaches your destination, pull the buzzer cord to signal that you want off at the next safe place to stop.  Exit the bus from the rear door whenever possible.  Be sure to check your seat so you do not leave anything behind.

ACRTA operators will call out all major stops along their route, including major intersections, businesses, hospitals, shopping areas, and the transit center to help the visually impaired passengers with their destination.  Drivers will also call out any stop upon request when you board a vehicle.

ACRTA buses have a kneeling feature to lower the front step to allow for easier boarding and alighting for elderly and disabled passengers.  However, in very frigid weather the kneeling device cannot always be used.

ACRTA buses also are equipped with wheelchair lifts.  Once the bus has stopped, allow other passengers to board or exit the bus and tell the bus operator you need the wheelchair lift.  Move back at least six feet from the front steps to allow the lift to extend fully.  The bus operator will tell you when to get on the lift.  You should always back onto the lift, facing out.  Set your brake on your wheelchair or scooter and try to hold on to the handrails.  The bus operator will have you face forward when riding on the bus, secure your wheelchair or mobility device into position, and fasten a seat belt around you as well.  You may transfer to a seat if you are ambulatory and can transfer on your own and if you wish to do so.

The ACRTA operator is not required to assist you with groceries and packages.  Please only bring as much as your or a person with you can carry on at one time.

The front seats on all ACRTA buses have “priority seating” signs for elderly and disabled passengers.  Please by courteous and respect the elderly and disabled passengers by sitting elsewhere in the bus and leaving the front seats open for them. 

Passengers are not permitted to eat, drink, or smoke on any ACRTA vehicle.  Passengers may bring food and/or drinks on the vehicle but may not have open packages, cans, bottles, or containers of food and drink.

Playing radios, CD players, etc. is prohibited unless using earphones.

You must remain seated until the bus comes to a complete stop.  You may open windows only when given permission by the bus operator.  You cannot stick any part of your body out of the windows.

Do not throw trash or any object on the floor or the seats of the buses.  If you see trash or objects on the floor or the seats, please notify your bus operator as soon as it is sage to move inside the vehicle.

Please follow these simple rules and make riding a pleasure for everyone.  If you have any questions, comments, or concerns; call us at 419-222-2RTA!